Faq

General

Is Pack & Go Movers licensed and insured?

Is Pack & Go Movers licensed and insured?

License #’s  are as follows:

nysdot no. t-39963
usdot no. 2958935
mc no. 3522

Are you able to provide certificates of insurance to my building?

Yes, once your move is confirmed we will gladly supply certificates to your building(s)

Does Pack & Go Movers subcontract their work?

We do not subcontract moves. You will engage with only our professionals from beginning to end.

How far in advance should I plan and book my move?

Ever heard the saying “the early bird gets the worm” that applies here. If you need a specific date and are not flexible, reach out as early as 6 weeks in advance.

Does sales tax get added to my moving rate?

No, as per New York State the moving industry is not a taxable service.

What if I need to cancel my move?

If you need to cancel, you can. A 72 hour advance notice (from moving date) is required for cancellation in order to receive a refund of your deposit.

Cancellations made in this time frame will receive full refund of the $75.00 deposit within 2-4 business days, depending on your banks processing time.

What if I need to reschedule my move?

We are happy to reschedule your move to any other available date.

How to Pay

What are available payment methods?

We accept Cash, Credit/Debit Card (American Express, MasterCard, Visa), Certified Bank Check, and Postal Money Order.

Do you require a deposit to book?

Yes, a $50.00 deposit is required to book your move. The deposit is applied to your moving total.

When do I pay?

The final payment is collected upon arrival at the drop off location, prior to the unloading.

Moving Day

What time should I expect the movers to arrive?

You can expect movers to arrive at the time assigned in your move confirmation e-mail.

How many movers are coming?

You can ask a customer service representative for how many movers you can expect on moving day. Our moving teams are made up of 2 – 8 Movers. The team size assigned to you is dependent on your move size.

How big is the Truck?

Our box trucks range from 16’ to 26’ long. Trucks are assigned to each move based on the amount of inventory being moved.

Can I ride in the truck with the movers?

No, due to insurance purposes, riding in the truck with the movers is strictly prohibited.

What happens if I have more or less items than were quoted?

If you remove or add things to your inventory list, your quote will be adjusted accordingly. Whether you are either adding or removing items to the list it is always best to let us know in advance just in case truck or crew sizes need to be adjusted.

What happens if something is damaged during my move?

We are only liable to replace or repair damaged items to the extent of your declared value. You can purchase Full Value Protection (an additional cost) or keep value at the free BASIC coverage of $0.60 cents per pound per item.

Can bad weather affect my moving day?

In the case of rain or light snow, no. Movers will come prepared with plastic covers and shovels.

In the case of severe weather conditions, yes. Decisions are made with consideration for the safety of our employees and your belongings. Your move may be delayed to a later start time on the day of or for the next available date.

Is tipping included in my moving cost?

A tip is not included in your quote. Tipping is not required, but is customary. A tip is your way of showing that you’re happy with the service you received.

Should I tip Movers? / How much should I tip?

Tipping is not required. But is customary. A tip is your way of showing that you’re happy with the service you received. If you are fully satisfied with the performance of your moving crew here are some different ways of calculating a tip:

  • 15 – 20 % of a move total
  • $5 – $8 per hour per mover
  • Small Moves (4 hours or less): $20 – $30 per mover
  • Medium Moves (5 – 7 hours): $30 – $40 per mover
  • Large Moves (8 or more hours): $50 – $60 per mover

What happens if the truck gets a parking ticket during my move?

That’s on us. A parking ticket on one of our vehicles will never be added to your bill.

Post Move

I just unpacked a box and one of my items is broken. Will you replace it?

Boxes and contents packed by the customer are a personal liability and will not be considered for valuation

protection purposes as we cannot affirm boxes were properly packed to withstand damage. We will only assume responsibility for items in boxes packed by us.

Who do I contact after my move if I have any questions or concerns?

You can call or email a customer service representative:

Call: 914-819-0999

E-mail:info@packandgomoversny.com

Prior to Moving Day

Can you offer any moving tips?

Absolutely, check out our moving tips here:TIPS & TRICKS

Should I empty my dresser drawers?

Yes. To minimize the potential of damage to furniture we recommend emptying all drawers prior to movers arriving. Or ask about our packing services and let us handle it for you.

Should I include my jewelry and important documents in my move?

Important documents, financial information, car or house keys, cash, medication, jewelry, etc., are all things you should transport yourself on moving day. These items are NOT covered by Pack & Go Movers and will not be considered for insurance purposes.

Services

Is wrapping and padding my furniture an additional cost?

No. The wrapping and padding of furniture is part of our service at no additional cost.

Do you offer packing or unpacking services?

Yes, we do offer packing and/or unpacking services. Talk to a customer service representative for more details.

Do you move pianos?

Yes, be it an upright, baby grand or grand we are in-tune with piano moving.

Can movers unmount my television?

Yes, movers can unmount your TV from the wall but will not reinstall it.

Can movers remove my air conditioner from the window?

No, air conditioners should be removed from the window prior to movers arrival. Movers will not remove or install them.

Do you provide boxes?

We can provide boxes at an additional cost. Box sizes vary. We carry small, medium, large and wardrobe boxes.

Contact Us

    How it Works

    1.

    Get in Touch

    Contact us via phone or choose to fill in the form to get a free estimate and jumpstart your relocation journey.

    2.

    Choose Your Moving Plan

    Book your moving date with the finest movers in Westchester County and let us handle all the specifics of your relocation in record time.

    3.

    Experience a Stress-free Move

    Sit back and enjoy the unique approach of Pack & Go Movers in delivering premium quality moving and packing solutions.

    Areas We Serve

    Tuckahoe

    Bronxville

    Mount Vernon

    The Bronx

    NYC

    Pelham

    Eastchester

    Larchmont

    Mamaroneck

    Ardsley

    Hastings on Hudson

    Dobbs Ferry

    Tarrytown

    Irvington

    Sleepy Hollow

    Ossining

    Briarcliff Manor

    Harrison

    Rye Brook

    Greenburgh

    Pleasantville

    Portchester

    Peekskill

    Yorktown

    Mount Kisko

    Bedford